Dashboard
Overview of open service tickets, today's schedule, client health, and billable hours.
Active Tickets
Today's Dispatch Schedule (Tue, Nov 10)
Tickets
Single-row triage queue. Click any row to open the ticket workspace, start the billable timer, or email client updates.
| ID | Subject | Client | Priority | Status | Last Updated | Scheduled | Tech | Hours |
|---|
Ticket Subject
Client: Aegis BioLabs
• Contact: m.chen@aegisbiolabs.com
• Rate: $175/hr
Description
Ticket Notes & Client Email Update
Billable Time
0.00 hrs
Live Work Timer
$0.00
00:00:00
Dispatch Schedule
Dispatch Board
Calendar planner for scheduling technician time. Drag unscheduled tickets onto any slot or click a slot to schedule.
Unscheduled Tickets
0Clients
Managed organizations, infrastructure documentation, and SLAs. Click any client to open their full MSP profile.
| Client | Industry | Primary Contact | Phone | SLA Agreement | Endpoints | Open Tickets | Monthly Retainer | Actions |
|---|
Network & Perimeter Gateway
Active HA
VLANs & Subnets
5 subnets
| VLAN | Name | Subnet CIDR | DHCP / Service |
|---|
Client Specific Knowledge Articles
Cloud, Identity & Cyber Security
SOC-2 Protected
Asset & Endpoint Inventory
Total
Client Service Tickets
0 ticketsBilling & Invoicing
Track monthly retainer agreements, billable time ledger, unbilled WIP, and generate client invoices.
Client Invoicing & Retainer Accounts
Review unbilled hours before invoice dispatch| Client | Primary Contact | Hourly Rate | Monthly Retainer | Unbilled Hours | Unbilled Total | Action |
|---|
Billable Time Ledger
| Date | Ticket | Client | Tech | Work Summary | Hours | Hourly Rate | Amount | Status |
|---|
Client Knowledge Base
Technical documentation, perimeter configurations, and SOP runbooks organized per client.
| Article Title | Client | Category |
|---|